Programs and Services

Counselling Services

Since 1972, YWCA Edmonton has offered affordable psychological services in our city.

Our approach

Our doors are open to anyone. Our clients are typically women with lower incomes who are suffering from trauma and are often in crisis, but we offer support to anyone in need.

We’ll never turn you away, even if you can’t afford to pay. Our affordable services ensure everyone, especially those who are most vulnerable, receive quality care.

We’re here for you as long as you need. We’re one of only a handful of agencies in Edmonton that offer ongoing support, with no limit to the amount of times clients can access our services. 

We believe in:

  • Empowering you to make informed choices and decisions about your life.
  • Your ability to achieve positive growth.
  • Working together with other community organizations to create your own support network.
  • Offering you quality services and expertise from our team of trained psychologists and master’s-level practicum students.
Portrait Of A Mature Native Woman Smiling

The difference our Counselling Services makes

Each year, we provide approximately 3,300 counselling sessions to nearly 400 clients. 99% of these sessions are partially or fully subsidized.

Our Counselling Services are generously supported by:

  • Bell Let’s Talk
  • Edmonton Community Foundation
  • Edmonton Oilers Community Foundation
  • RBC

Support YWCA’s programs and learn how to   

Individual therapy

Our team has experience in many fields of therapy, including but not limited to:

  • Addiction
  • Anxiety
  • Bereavement
  • Bullying
  • Child abuse and neglect
  • Depression
  • Eating disorders
  • Eye Movement Desensitization and Reprocessing (EMDR)
  • Emotional regulation
  • Family issues
  • Family violence
  • Health/disability
  • Life changes
  • Parenting skills
  • Personal development
  • Psychiatric issues
  • Relationships
  • Risk assessment/safety planning
  • Self esteem
  • Stress management
  • Suicidal thoughts
  • Trauma/PTSD

Note: We don’t currently offer couples counselling, but you are welcome to come individually. 

Group Therapy

Towards Balance

Transforming anger through understanding and compassion

This group is intended for people who want to achieve a better understanding of where their anger comes from and how to develop tools to identify and change their relationship to anger. Participants will learn to identify anger and its root causes from within and will gain new skills to better express themselves in a healthier and more assertive manner.

Towards Healing

Women recovering from trauma and transforming their lives 

This group is intended for people who are struggling with, or who have struggled during, their recovery from traumatic life events. The sessions involve establishing safety and trust in the group, communication skill-building, education on trauma and goal-setting. (Note: This is an advanced processing group for individuals who have previously received counselling/therapy.)

Towards Wellness

Women learning the skills to support themselves with confidence and compassion

This group is intended for people who are looking to get a head start on their counselling journey in a supportive group environment. Participants will learn important skills for helping themselves, such as learning about mental well-being, self-compassion, self-confidence, emotional regulation, boundary setting, interpersonal skills, and self-criticism.

How to sign-up for Group Therapy

Please contact us to schedule an intake session for the group. The intake session will be approximately 45 minutes to an hour. The session will be conducted by a practicum student completing a Masters in Counselling Psychology degree. The purpose of the intake session is to determine if you’re a fit for the group.

If you have any further questions, please contact our office.



We saw an increase in the diversity of our counselling clientele, with more of our clients identifying as persons with a disability, LGBTQ2S+, and Indigenous.


Clients arriving at the YWCA presented with increased severity in their risks assessments. This increase was most dramatic in the areas of family violence and suicide.

Good outcomes for our clients


of children felt accepted, supported and safe.


had a positive counselling experience.


better understood the issues they face.


experienced positive changes in their lives.


learned impactful coping strategies.

Psychologists & Counsellors

We offer a team of registered and provisionally-registered psychologists, including practicum students with a master’s degree throughout the year. YWCA Edmonton is a recognized learning facility by various educational institutions and C.A.P (College of Alberta Psychologists).

Ashley Lim

Ashley Lim

Director of Counselling
Registered Psychologist, M.Ed.

Specializes in working with youth, LGBTQ individuals, and those impacted by complex trauma and high-conflict families

Theoretical Orientation: Humanistic-Client Centered, Emotion-Focused, Compassion and Mindfulness-Based Cognitive Behavioral Practices

Gregg Janz

Gregg Janz

Registered Psychologist

Specializes in Post Traumatic Stress Disorder, Trauma, Intimate Partner Violence

Theoretical Orientation: Humanistic Existential

Marlen Walker

Marlen Walker

Registered Psychologist

Specializes in Complex Trauma, Play Therapy and Eye Movement Desensitization and Reprocessing (EMDR)

Theoretical Orientation: Humanistic / Client Focused


We operate on a sliding scale that ranges from $5 to $200 per 50-minute session, and is based on your ability to pay. We’ll assess your fee at your intake appointment.

Your fee will depend on:

  • what you make each year before taxes;
  • your number of dependents; 
  • your insurance coverage; and
  • household income (if applicable).

We’ll work with you to set a fee that is feasible. We do this with all of our clients to ensure everyone has access to our Counselling services and no one is turned away.

Further subsidies are available, if needed. Please speak to our Service Coordinator about applying.


Book an Appointment

Need to see a counsellor?

1. Fill out an Intake Package.

Select and complete the Intake Package that applies to you and submit it to us via email or fax, or in-person. This information will give us a better idea of why you’re seeking counselling, so we can match you with an appropriate therapist.

2. Wait to hear from our Service Coordinator.

Once we receive your Intake Package, our Service Coordinator will assess it and place you on the appropriate waitlist. The length of the waitlist depends on many factors such as time of year, appointment time, therapist preferences, and presenting issues. Clients in crisis are triaged and prioritized appropriately.

3. Start healing with an intake appointment.

We’ll call you to schedule an intake appointment once there is an opening. This appointment will give you an opportunity to meet your therapist and for the therapist to learn more about why you’re seeking counselling at this time. For this appointment, please bring your most recent tax assessment, or copies of your last 3 paystubs from work or other sources of income (e.g. AISH).

Referrals are not required to access our Counselling Centre.

“The YWCA is the reason I’m alive today. When I first walked into the Counselling Centre, I had run out of reasons to live. I had no money to afford help. I was lucky to find the YWCA. My psychologist has been a blessing to me. I go home, I take the things I’ve been taught and I practice them. I’m getting better at it. I’m willing to do the work as long as they’re willing to let me keep coming.”

— Anonymous Counselling Client

Contact Us

Hours of Operation

  • Mon, Wed, and Fri: 9 a.m. to 5 p.m. *
  • Tues and Thurs: 9 a.m. to 8:30 p.m.*
  • Sat, Sun, and Statutory Holidays: Closed

* (closed noon to 1 p.m. for lunch)


Phone: 780-970-6501  |  Fax: 780-488-6077


We’re conveniently located in the downtown core on Jasper Avenue with access to transit, including direct access from the “Central” LRT station.

Empire Building
#400, 10080 Jasper Avenue
Edmonton, AB T5J 1V9

Need more help?

Try 211, a 24-hour information and referral line that helps people connect to social, health and government services.

We also recommend:

Momentum Walk-In Counselling
Phone: 780-757-0900
Short-term, walk-in counselling on a pay-what-you-can basis

Drop-In YEG (Offered via the Family Centre)
Phone: 780-424-6103
Free, single-session drop-in counselling located at multiple locations across the city

Mobile Crisis Outreach Team(s)
Adults: 780-342-7777 
Children: 780-413-4733
Mobile support for individuals in dire need of crisis intervention

Distress Line(s)
Adults: 780-482-4357
Children: 780-427-4491
Immediate crisis phone support offered 24 hours a day

Your Support
Makes a Difference

When you support YWCA Edmonton, you transform the lives of thousands of women and families in need.