Programs and Services

Counselling Services

NEW: Towards Healing

A Women’s Domestic Violence Support Group

YWCA Edmonton’s Counselling Services is launching a weekly support group for women impacted by domestic violence. This group will provide participants the opportunity to create new social connections and networks of support, nurture their sense of resiliency and mental health, and enhance their understanding of domestic violence, its impact on their lives and their relationships with others.  Learn more…

Update on Appointments

YWCA Edmonton’s Counselling Services is accepting new intakes for mental health supports. At this time, priority will be given to those impacted by domestic violence and human trafficking, along with Indigenous and LGBTQ2S+ clients. 

Please note we are currently offering online and telephone counselling only.

Please fill out and email your completed intake package to counselling@ywcaedm.org 

If you are in crisis, please see our list of available supports and resources.

Since 1972, YWCA Edmonton has offered affordable psychological services in our city.

Our approach

Our doors are open to anyone. Our clients are typically women with lower incomes who are suffering from trauma and are often in crisis, but we offer support to anyone in need.

We’ll never turn you away, even if you can’t afford to pay. Our affordable services ensure everyone, especially those who are most vulnerable, receive quality care.

We’re here for you as long as you need. We’re one of only a handful of agencies in Edmonton that offer ongoing support, with no limit to the amount of times clients can access our services. 

We believe in:

  • Empowering you to make informed choices and decisions about your life.
  • Your ability to achieve positive growth.
  • Working together with other community organizations to create your own support network.
  • Offering you quality services and expertise from our team of trained psychologists and master’s-level practicum students.

The difference our Counselling Services makes

Each year, we provide approximately 3,500 counselling sessions to nearly 400 clients. 99% of these sessions are partially or fully subsidized.

Our Counselling Services are generously supported by:

  • Butler Family Foundation
  • Edmonton Community Foundation
  • RBC Foundation

Support YWCA’s programs and learn how to   

Individual therapy

Our team has experience in many fields of therapy, including but not limited to:

  • Anxiety
  • Bereavement
  • Bullying
  • Child abuse and neglect
  • Depression
  • Eating disorders
  • Eye Movement Desensitization and Reprocessing (EMDR)
  • Emotional regulation
  • Family issues
  • Family violence
  • Health/disability
  • Life transitions
  • Parenting skills
  • Relationships
  • Risk assessment/safety planning
  • Self esteem/confidence
  • Stress management
  • Suicidal thoughts
  • Trauma/PTSD

Note: We don’t currently offer couples counselling, but you are welcome to come individually. 

Group Therapy

Groups for Clients

Towards Balance

Transforming anger through understanding and compassion

This group is intended for people who want to achieve a better understanding of where their anger comes from and how to develop tools to identify and change their relationship to anger. Participants will learn to identify anger and its root causes from within and will gain new skills to better express themselves in a healthier and more assertive manner. Exercises include active group participation and a written exercise that will be shared with the group.

Living in the Here and Now

Women identifying who they are and what they value in life

This group is intended for women who have recently left a relationship and are struggling to identify what’s important to them and what they want out of life. Participants will learn how to apply mindfulness to their daily routines, explore their values, and identify healthy ways to connect to them, while finding different ways to relate to their self-talk. Participants will deepen their understanding of their values and create plans on how to live authentically in the here and now.

Towards Wellness

Learning the skills to jump start the counselling journey

This group is intended for clients who are currently on our wait list for individual counselling and are looking to get a head start on their counselling journey in a supportive, psycho-educational environmental. Participants will learn important skills for helping themselves, such as learning about mental well-being, self-compassion, self-confidence, emotional regulation, boundary setting, interpersonal skills, and self-criticism. This is not a talk therapy group. 

Groups for Professionals

Student Workshop Series

Building your therapeutic toolbox

YWCA Edmonton welcomes counselling students and new psychologists to your Fall Workshop Series, featuring workshops put on by YWCA Staff who specialize in the topic. Each workshop is designed to help student knowledge and increase competency in a variety of modalities that students may not be familiar with.

How to sign-up for Group Therapy

Please contact us to schedule an intake session for the group. The intake session will be approximately 45 minutes to an hour. The session will be conducted by a practicum student completing a Masters in Counselling Psychology degree. The purpose of the intake session is to determine if you’re a fit for the group.

If you have any further questions, please contact our office.



We saw an increase in the diversity of our counselling clientele, with more of our clients identifying as persons with a disability, LGBTQ2S+, and Indigenous.


Clients arriving at the YWCA presented with increased severity in their risks assessments. This increase was most dramatic in the areas of family violence and suicide.

Good outcomes for our clients

of children felt accepted, supported and safe.

had a positive counselling experience.

better understood the issues they face.

experienced positive changes in their lives.

of children felt their counsellor listened and understood their problems and concerns.

Psychologists, Counsellors & Staff

We offer a team of registered and provisionally-registered psychologists, including practicum students with a master’s degree throughout the year. YWCA Edmonton Counselling Services is a recognized learning facility that offers training opportunities for students and volunteers completing their Masters degrees from accredited institutions.

Ashley Lim

M.Ed., Registered Psychologist
Director of Counselling Services

Specializes in working with youth, LGBTQ individuals, and those impacted by complex trauma and high-conflict families

Theoretical Orientation: Humanistic-Client Centered, Emotion-Focused, Compassion and Mindfulness-Based Cognitive Behavioral Practices

Terilyn Pott

Registered Psychologist

Specializes in Health-Related Issues (e.g. Chronic Pain, Cancer), Depression and Anxiety, and Trauma

Theoretical Orientation: Acceptance and Commitment Therapy, Humanistic Existential, and Hypnosis

Marlen Walker

Registered Psychologist

Specializes in Complex Trauma, Play Therapy, and Eye Movement Desensitization and Reprocessing (EMDR)

Theoretical Orientation: Humanistic / Client Focused

Angie Allan

Registered Provisional Psychologist

Specializes in Anxiety, Depression, Self-Esteem, and Workplace Stress

Theoretical Orientation: Person-Centred, Gestalt, and Cognitive Behavioral Therapy

Andi Sweet

Service Coordinator
Counselling Services & Special Projects


We operate on a sliding scale that ranges from $5 to $200 per 50-minute session, and is based on your ability to pay. We’ll assess your fee at your intake appointment.

Your fee will depend on:

  • what you make each year before taxes;
  • your number of dependents; 
  • your insurance coverage; and
  • household income (if applicable).

We’ll work with you to set a fee that is feasible. We do this with all of our clients to ensure everyone has access to our Counselling services and no one is turned away.

Further subsidies are available, if needed. Please speak to our Service Coordinator about applying.


“The YWCA is the reason I’m alive today. When I first walked into the Counselling Centre, I had run out of reasons to live. I had no money to afford help. I was lucky to find the YWCA. My psychologist has been a blessing to me. I go home, I take the things I’ve been taught and I practice them. I’m getting better at it. I’m willing to do the work as long as they’re willing to let me keep coming.”

— Anonymous Counselling Client

Contact Us

Hours of Operation

  • Mon – Fri: 9 a.m. to 5 p.m.*
  • Tues & Thur evenings: 5  to 8 p.m. (by appointment only)
  • Sat, Sun, and Statutory Holidays: Closed

* (closed noon to 1 p.m. for lunch)


Phone: 780-970-6501  |  Fax: 780-488-6077
Email: counselling@ywcaedm.org 


We’re conveniently located in the downtown core on Jasper Avenue with access to transit, including direct access from the “Central” LRT station.

Empire Building
#400, 10080 Jasper Avenue
Edmonton, AB T5J 1V9

Need more help?

Try 211, a 24-hour information and referral line that helps people connect to social, health and government services.

We also recommend:

Momentum Walk-In Counselling
Phone: 780-757-0900
Short-term, walk-in counselling on a pay-what-you-can basis

Drop-In YEG (Offered via the Family Centre)
Phone: 780-424-6103
Free, single-session drop-in counselling located at multiple locations across the city

Mobile Crisis Outreach Team(s)
Adults: 780-342-7777 
Children: 780-413-4733
Mobile support for individuals in dire need of crisis intervention

Distress Line(s)
Adults: 780-482-4357
Children: 780-427-4491
Immediate crisis phone support offered 24 hours a day

Your Support
Makes a Difference

When you support YWCA Edmonton, you transform the lives of thousands of women and families in need.